Secure Intake Platform
Medical billing intake, OCR review, facility mapping, and automated claim packet processing in one workspace.
Sign In
Use your assigned username or email and password to access the correct workspace. Employee users land in MBM's internal workspace and client users land in the client portal.
Password Recovery
Enter your email address, complete the human verification, and MBM Claim Cruncher Alpha will send a secure reset link.
Secure Reset
Create a fresh password for your MBM Claim Cruncher Alpha account. Once saved, you will be redirected to the login page.
Account Setup
Create your password, pick your look and feel, upload your profile photo, and finish MFA enrollment before your first sign-in.
Provider Enrollment
Use this secure form to submit the provider details needed for credentialing. We can keep refining the design and fields from here.
Account Setup
Set up your secure account: review your profile, create a password, verify your email, and finish your MFA enrollment.
Profile picture preview
Two-Factor Authentication
A 6-digit code has been sent to your email address. Enter it below to complete account setup and activate your account.
Email Verification
Before you can access MBM Claim Cruncher, we need to confirm your email address. Check your inbox for the verification link.
A verification link has been sent to:
your account email
Click the link in the email to verify your address. Once verified, you will return here to continue.
Security Setup
You must enroll both an authenticator app and email verification before accessing your account. Both methods can be used to sign in.
Step 1 — Authenticator App
Open Google Authenticator, ESET Secure Authentication, or any RFC 6238 compatible app. Scan the QR code or enter the key manually.
Manual entry key:
Step 2 — Email Verification Method
We'll send a one-time code to your email address to confirm this method is working. Click below to receive the code.
You can now sign in using either your authenticator app or your email address for verification.
Two-Factor Authentication
Choose one of your enrolled MFA methods to complete sign-in.
Choose your sign-in method:
Launching Workspace
Preparing dashboards, loading intake queues, and spinning up your MBM workspace.
Profile
Overview
Points
Team Feed
Executive View
Provider Organizations
Report Imports
Facility Footprint
Reports
File Queue
Document Intake
Notifications
Internal Library
Folder Contents
Admin Tools
Organizations
Facilities
Coding Corner
Billing Corner
Outreach
Queue
Follow-up Corner
Credentialing
Provider Organizations
Locations
Provider Requests
Provider Org Profile
Basics
Recent Activity
Organization Details
Activity Stream
Providers
Documents
Facilities
Management
Staff
Profile
Request Queue
Facilities
Configuration
Create a facility template to start defining where patient data comes from.
Choose whether staff process files manually, the system watches a folder automatically, or both.
Map each output field to a label, page, column, row, or text anchor.
Define how multi-page uploads should split into separate patient packets.
Paste example content here to preview what the normalized patient record would look like.
Upload insurance eligibility files, contract notes, and other facility-specific documents.
Access Control
Staff Management
Account
Security
File Statuses
Place Of Service
Security
Mail Configuration
Cruncher Log
Configuration
Support
My Tickets
My Add Requests
IT Corner
Ticket Queue
Beta Testing Queue
Beta Testing Queue
Reporting
| Tech | Time | Notes | Closed | Tickets Worked | Last Activity |
|---|
Vault Access
Stored Entries
Configuration
Click a queue below to configure queue-specific settings. Sign in to Office 365 for each queue in the configuration modal.
Branding
These actions apply only to the currently selected queue and do not impact other queues.
Banner Preview (600x200):
If enabled, emails include a button to view ticket status in the portal.
Content
Email sent to the reporter when a new ticket is created.
Email sent when there is a new update or note on a ticket.
Email sent when a ticket is marked as resolved or closed.
Assignment
Assignment
Assignment
Knowledge Training
Update Cruncher's profile pictures. Profile picture appears as a circle in the minimized button. Full body picture appears in chat messages and throughout the interface.
Preview:
Preview:
Customer Support Corner
Voicemail Management
Voicemail Email Integration
✓ OAuth Status:
Last connected: --
Employee Assistant
Assigned provider org and facility access will appear here.
Metrics
Files
Support
Submit Request
Your Queue
Upload
Reports
Support
Billing
Requests from your billing team for additional information.
PHI Warning
This assistant cannot be used with patient names, dates of birth, member IDs, account numbers, medical record numbers, or any other PHI. Remove the PHI and try again with non-patient-specific wording.
Sign-In Alerts
Session Timeout Warning
No activity was detected for almost one hour. For security, your session will end unless you confirm you are still here.
Signing out in 60 seconds.
Configure your Azure AD application credentials. Create an app in Azure Entra ID if you don't have one.
Click 'Sign In to Office 365' to authenticate this queue
✓ Office 365 Connected for Main Tickets
Configure your Azure AD application credentials. Create an app in Azure Entra ID if you don't have one.
Click 'Sign In to Office 365' to authenticate this queue
✓ Office 365 Connected for Beta Testing Queue
Closing Ticket
This note will be sent to the reporter in the resolution email. It will also be saved as a public note on the ticket.
Attachment Preview
Internal
Team Feed
Team
Employees